Meridian Quest is a client-focused company. We place our resources in the field where they are closest to the client. The client is central to our vision and values, to all of our business and to the functionality of our investigators. This client focus is demonstrated by Meridians service strategy, which is individualized for the client and includes mission and priorities, measurement systems, performance targets, action plans and performance reviews.

Our quality is measured through our client's eyes. To try to ensure that we meet, or exceed client expectations we generally follow a service strategy model. This approach in the industry is one of building a collaborative partnership through mutual planning for the investigation. When that information is gathered, we examine client expectations through a process intended to facilitate our understanding of our client needs and wants prior to determining the best Meridian solution.

The Meridian Request for information Sheet is prepared for our client prior to a warranted investigation. The client is given a master sheet and several copies for future use. The RFI sheet contains questions on the claimant/subject and case, such as name, address, occupation, injury and restrictions, doctor's appointments, etc. The sheet must be filled out to the best of the adjuster, or client's ability. The RFI is then faxed to Meridian Quest where an investigator will assign the case to a field investigator.

We believe in consistent and reliable and reliable service, quick management response to clients, investigators who convey trust and confidence and who possess a professional demeanor and an individual attention to client needs.

There is an extensive organization standing behind our investigators. At the local office there is a Managing Director, Operations Manager, Administrators and field supervisors.

Meridian Quest has designed a comprehensive service strategy built to increase client satisfaction quality levels by having involved, focused, committed and trained people.